generator client {
  provider      = "prisma-client-js"
  binaryTargets = ["native", "linux-musl-openssl-3.0.x"]
}

datasource db {
  provider = "postgresql"
  url      = env("DATABASE_URL")
}

model User {
  id                   String   @id @default(uuid()) @db.Uuid
  firstName            String   @map("first_name") @db.VarChar(100)
  lastName             String   @map("last_name") @db.VarChar(100)
  email                String?  @unique @db.VarChar(150)
  mobile               String   @unique @db.VarChar(15)
  password             String?  @db.VarChar(255)
  role                 String   @default("User_PetOwner") @db.VarChar(30)
  walletBalance        Decimal  @default(0.00) @map("wallet_balance") @db.Decimal(15, 2)
  charityDonationTotal Decimal  @default(0.00) @map("charity_donation_total") @db.Decimal(15, 2)
  createdAt            DateTime @default(now()) @map("created_at") @db.Timestamptz()
  updatedAt            DateTime @default(now()) @map("updated_at") @db.Timestamptz()

  addresses          UserAddress[]
  walletTransactions WalletTransaction[]
  pets               Pet[]
  orders             Order[]
  blogs              Blog[]
  prescriptions      Prescription[]
  partnerAccount     PartnerAccount?
  paymentTransactions PaymentTransaction[]
  tickets            Ticket[]
  reviews            ProductReview[]

  @@map("users")
}

model UserAddress {
  id           String   @id @default(uuid()) @db.Uuid
  userId       String   @map("user_id") @db.Uuid
  title        String   @db.VarChar(100)
  receptorName String   @map("receptor_name") @db.VarChar(150)
  phone        String   @db.VarChar(15)
  province     String   @db.VarChar(100)
  city         String   @db.VarChar(100)
  detail       String   @db.Text
  zipCode      String   @map("zip_code") @db.VarChar(10)
  isDefault    Boolean  @default(false) @map("is_default")
  createdAt    DateTime @default(now()) @map("created_at") @db.Timestamptz()

  user User @relation(fields: [userId], references: [id], onDelete: Cascade)

  @@index([userId])
  @@map("user_addresses")
}

model WalletTransaction {
  id                   String   @id @default(uuid()) @db.Uuid
  userId               String   @map("user_id") @db.Uuid
  amount               Decimal  @db.Decimal(15, 2)
  type                 String   @db.VarChar(20) // deposit, withdrawal
  status               String   @db.VarChar(20) // pending, completed, failed
  transactionReference String?  @unique @map("transaction_reference") @db.VarChar(100)
  description          String?  @db.Text
  createdAt            DateTime @default(now()) @map("created_at") @db.Timestamptz()

  user User @relation(fields: [userId], references: [id], onDelete: Cascade)

  @@map("wallet_transactions")
}

model Media {
  id          String   @id @default(uuid()) @db.Uuid
  filename    String   @db.VarChar(200)
  url         String   @db.Text
  mimetype    String   @db.VarChar(50)
  size        Int
  altText     String?  @map("alt_text") @db.VarChar(250)
  title       String?  @db.VarChar(250)
  description String?  @db.Text
  caption     String?  @db.Text
  createdAt   DateTime @default(now()) @map("created_at") @db.Timestamptz()

  @@map("media")
}

model Category {
  id              String   @id @default(uuid()) @db.Uuid
  name            String   @db.VarChar(150)
  slug            String   @unique @db.VarChar(150)
  description     String?  @db.Text
  parentId        String?  @map("parent_id") @db.Uuid
  metaTitle       String?  @map("meta_title") @db.VarChar(200)
  metaDescription String?  @map("meta_description") @db.Text
  keywords        String?  @db.Text
  imageUrl        String?  @map("image_url") @db.Text
  createdAt       DateTime @default(now()) @map("created_at") @db.Timestamptz()

  parent   Category?  @relation("SubCategories", fields: [parentId], references: [id])
  children Category[] @relation("SubCategories")
  products Product[]

  @@map("categories")
}

model Blog {
  id              String   @id @default(uuid()) @db.Uuid
  title           String   @db.VarChar(200)
  slug            String   @unique @db.VarChar(200)
  content         String   @db.Text
  authorId        String   @map("author_id") @db.Uuid
  imageUrl        String?  @map("image_url") @db.Text
  metaTitle       String?  @map("meta_title") @db.VarChar(200)
  metaDescription String?  @map("meta_description") @db.Text
  keywords        String?  @db.Text
  isPublished     Boolean  @default(true) @map("is_published")
  createdAt       DateTime @default(now()) @map("created_at") @db.Timestamptz()
  updatedAt       DateTime @default(now()) @map("updated_at") @db.Timestamptz()

  author User @relation(fields: [authorId], references: [id])

  @@map("blogs")
}

model Product {
  id                String   @id @default(uuid()) @db.Uuid
  artNo             String   @unique @map("art_no") @db.VarChar(20)
  barcode           String?  @unique @db.VarChar(30)
  slug              String   @unique @db.VarChar(150)
  productGroup      String?  @map("product_group") @db.VarChar(100)
  nameFa            String   @map("name_fa") @db.VarChar(200)
  nameEn            String   @map("name_en") @db.VarChar(200)
  scientificTagline String?  @map("scientific_tagline") @db.VarChar(250)
  description       String   @db.Text
  shortDescription  String?  @map("short_description") @db.Text
  ingredients       String?  @db.Text
  categoryId        String   @map("category_id") @db.Uuid
  categorySlug      String   @map("category_slug") @db.VarChar(100)
  priceValue        Decimal  @map("price_value") @db.Decimal(15, 2)
  wholesalePrice    Decimal? @map("wholesale_price") @db.Decimal(15, 2)
  requiresRx        Boolean  @default(false) @map("requires_rx")
  buyPrice          Decimal  @default(0) @map("buy_price") @db.Decimal(15, 2)
  priceDisplay      String   @map("price_display") @db.VarChar(50)
  unit              String   @db.VarChar(50)
  packageSize       Decimal  @map("package_size") @db.Decimal(10, 2)
  dosageLogic       String?  @map("dosage_logic") @db.Text
  dosageConfig      Json?    @map("dosage_config")
  suitableFor       String   @map("suitable_for") @db.VarChar(15) // سگ, گربه, هر دو
  imageUrl          String   @map("image_url") @db.Text
  images            String[] @default([])
  podcastUrl        String?  @map("podcast_url") @db.Text
  videoUrl          String?  @map("video_url") @db.Text
  pdfUrl            String?  @map("pdf_url") @db.Text
  metaTitle         String?  @map("meta_title") @db.VarChar(200)
  metaDescription   String?  @map("meta_description") @db.Text
  canonicalUrl      String?  @map("canonical_url") @db.Text
  keywords          String?  @db.Text
  createdAt         DateTime @default(now()) @map("created_at") @db.Timestamptz()

  category       Category            @relation(fields: [categoryId], references: [id])
  ingredientList ProductIngredient[]
  symptoms       ProductSymptom[]
  reminders             Reminder[]
  orderItems            OrderItem[]
  advisorRules          SmartAdvisorRule[]
  inventoryReservations InventoryReservation[]
  reviews               ProductReview[]

  @@index([categorySlug])
  @@index([suitableFor])
  @@index([productGroup])
  @@index([requiresRx])
  @@index([categorySlug, suitableFor])
  @@map("products")
}

model Doctor {
  id        String   @id @default(uuid()) @db.Uuid
  name      String   @db.VarChar(150)
  title     String   @db.VarChar(150)
  avatarUrl String?  @map("avatar_url") @db.Text
  bio       String?  @db.Text
  clinic    String?  @db.VarChar(200)
  createdAt DateTime @default(now()) @map("created_at") @db.Timestamptz()

  @@map("doctors")
}

model ProductIngredient {
  productId  String  @map("product_id") @db.Uuid
  ingredient String  @db.VarChar(150)
  product    Product @relation(fields: [productId], references: [id], onDelete: Cascade)

  @@id([productId, ingredient])
  @@map("product_ingredients")
}

model ProductSymptom {
  productId String  @map("product_id") @db.Uuid
  symptom   String  @db.VarChar(150)
  product   Product @relation(fields: [productId], references: [id], onDelete: Cascade)

  @@id([productId, symptom])
  @@map("product_symptoms")
}

model Pet {
  id            String   @id @default(uuid()) @db.Uuid
  userId        String   @map("user_id") @db.Uuid
  name          String   @db.VarChar(100)
  type          String   @db.VarChar(10) // سگ, گربه
  breed         String   @db.VarChar(100)
  age           Int
  weight        Decimal  @db.Decimal(5, 2)
  activityLevel String   @map("activity_level") @db.VarChar(15) // کم, متوسط, زیاد
  imageUrl      String?  @map("image_url") @db.Text
  createdAt     DateTime @default(now()) @map("created_at") @db.Timestamptz()

  user              User                  @relation(fields: [userId], references: [id], onDelete: Cascade)
  medicalConditions PetMedicalCondition[]
  reminders         Reminder[]
  healthLogs        HealthLog[]
  prescriptions     Prescription[]
  tickets           Ticket[]

  @@map("pets")
}

model PetMedicalCondition {
  petId     String @map("pet_id") @db.Uuid
  condition String @db.VarChar(150)
  pet       Pet    @relation(fields: [petId], references: [id], onDelete: Cascade)

  @@id([petId, condition])
  @@map("pet_medical_conditions")
}

model Reminder {
  id        String   @id @default(uuid()) @db.Uuid
  petId     String   @map("pet_id") @db.Uuid
  productId String?  @map("product_id") @db.Uuid
  title     String   @db.VarChar(150)
  time      String   @db.VarChar(5) // 08:30
  frequency String   @db.VarChar(20) // روزانه, هفتگی
  createdAt DateTime @default(now()) @map("created_at") @db.Timestamptz()

  pet         Pet                  @relation(fields: [petId], references: [id], onDelete: Cascade)
  product     Product?             @relation(fields: [productId], references: [id], onDelete: SetNull)
  completions ReminderCompletion[]

  @@index([petId])
  @@map("reminders")
}

model ReminderCompletion {
  id            String   @id @default(uuid()) @db.Uuid
  reminderId    String   @map("reminder_id") @db.Uuid
  completedDate DateTime @map("completed_date") @db.Date
  createdAt     DateTime @default(now()) @map("created_at") @db.Timestamptz()

  reminder Reminder @relation(fields: [reminderId], references: [id], onDelete: Cascade)

  @@unique([reminderId, completedDate])
  @@index([reminderId, completedDate])
  @@map("reminder_completions")
}

model HealthLog {
  id         String   @id @default(uuid()) @db.Uuid
  petId      String   @map("pet_id") @db.Uuid
  appetite   String   @db.VarChar(15)
  energy     String   @db.VarChar(15)
  digestion  String   @db.VarChar(15)
  note       String?  @db.Text
  loggedDate DateTime @default(now()) @map("logged_date") @db.Date
  createdAt  DateTime @default(now()) @map("created_at") @db.Timestamptz()

  pet Pet @relation(fields: [petId], references: [id], onDelete: Cascade)

  @@map("health_logs")
}

model Coupon {
  id           String    @id @default(uuid()) @db.Uuid
  code         String    @unique @db.VarChar(50)
  type         String    @default("percent") @db.VarChar(20) // fixed, percent
  value        Decimal   @db.Decimal(15, 2)
  minCartValue Decimal?  @map("min_cart_value") @db.Decimal(15, 2)
  maxCartValue Decimal?  @map("max_cart_value") @db.Decimal(15, 2)
  maxUses      Int?      @map("max_uses")
  usedCount    Int       @default(0) @map("used_count")
  expiresAt    DateTime? @map("expires_at") @db.Timestamptz()
  isActive     Boolean   @default(true) @map("is_active")
  createdAt    DateTime  @default(now()) @map("created_at") @db.Timestamptz()

  orders  Order[]
  targets CouponTarget[]

  @@map("coupons")
}

model CouponTarget {
  id            String   @id @default(uuid()) @db.Uuid
  couponId      String   @map("coupon_id") @db.Uuid
  targetType    String   @map("target_type") @db.VarChar(50) // USER, PET, ROLE, PRODUCT, CATEGORY
  targetId      String   @map("target_id") @db.VarChar(100) // UUID or role name
  modifierType  String   @default("override") @map("modifier_type") @db.VarChar(20) // override, add, subtract
  modifierValue Decimal? @map("modifier_value") @db.Decimal(15, 2)

  coupon Coupon @relation(fields: [couponId], references: [id], onDelete: Cascade)

  @@index([targetType, targetId])
  @@map("coupon_targets")
}

model Order {
  id                 String   @id @default(uuid()) @db.Uuid
  userId             String   @map("user_id") @db.Uuid
  couponId           String?  @map("coupon_id") @db.Uuid
  totalAmount        Decimal  @map("total_amount") @db.Decimal(15, 2)
  charityDonation    Decimal  @default(0.00) @map("charity_donation") @db.Decimal(15, 2)
  isRefill           Boolean  @default(false) @map("is_refill")
  refillIntervalDays Int?     @map("refill_interval_days")
  status             String   @default("processing") @db.VarChar(30) // pending_payment, processing, shipped, delivered, cancelled
  paymentMethod      String?  @default("card") @map("payment_method") @db.VarChar(30)
  shippingAddress    String?  @map("shipping_address") @db.Text
  trackingNumber     String?  @unique @map("tracking_number") @db.VarChar(100)
  createdAt          DateTime @default(now()) @map("created_at") @db.Timestamptz()

  user                User                 @relation(fields: [userId], references: [id], onDelete: Cascade)
  coupon              Coupon?              @relation(fields: [couponId], references: [id])
  orderItems          OrderItem[]
  paymentTransactions PaymentTransaction[]
  inventoryReservations InventoryReservation[]

  @@map("orders")
}

model PaymentTransaction {
  id               String    @id @default(uuid()) @db.Uuid
  userId           String    @map("user_id") @db.Uuid
  orderId          String?   @map("order_id") @db.Uuid
  amount           Decimal   @db.Decimal(15, 2) // in Tomans
  amountRials      BigInt?   @map("amount_rials")
  gateway          String    @default("zibal") @db.VarChar(50)
  trackId          String?   @unique @map("track_id") @db.VarChar(100)
  refNumber        String?   @map("ref_number") @db.VarChar(100)
  cardNumber       String?   @map("card_number") @db.VarChar(30)
  hashedCardNumber String?   @map("hashed_card_number") @db.VarChar(100)
  status           String    @default("PENDING") @db.VarChar(30) // PENDING, PAID, FAILED, VERIFIED
  resultCode       Int?      @map("result_code")
  message          String?   @db.Text
  description      String?   @db.Text
  type             String    @default("ORDER") @db.VarChar(30) // ORDER, WALLET_TOPUP
  ipAddress        String?   @map("ip_address") @db.VarChar(50)
  userAgent        String?   @map("user_agent") @db.Text
  rawRequest       Json?     @map("raw_request")
  rawResponse      Json?     @map("raw_response")
  paidAt           DateTime? @map("paid_at") @db.Timestamptz()
  createdAt        DateTime  @default(now()) @map("created_at") @db.Timestamptz()
  updatedAt        DateTime  @default(now()) @updatedAt @map("updated_at") @db.Timestamptz()

  user             User      @relation(fields: [userId], references: [id], onDelete: Cascade)
  order            Order?    @relation(fields: [orderId], references: [id], onDelete: SetNull)

  @@index([userId])
  @@index([orderId])
  @@index([trackId])
  @@map("payment_transactions")
}

model InventoryReservation {
  id        String   @id @default(uuid()) @db.Uuid
  orderId   String   @map("order_id") @db.Uuid
  productId String   @map("product_id") @db.Uuid
  quantity  Int      @default(1)
  expiresAt DateTime @map("expires_at") @db.Timestamptz()
  status    String   @default("ACTIVE") @db.VarChar(20) // ACTIVE, CONSUMED, RELEASED
  createdAt DateTime @default(now()) @map("created_at") @db.Timestamptz()
  updatedAt DateTime @default(now()) @updatedAt @map("updated_at") @db.Timestamptz()

  order   Order   @relation(fields: [orderId], references: [id], onDelete: Cascade)
  product Product @relation(fields: [productId], references: [id], onDelete: Cascade)

  @@index([orderId])
  @@index([productId])
  @@index([status])
  @@index([expiresAt])
  @@map("inventory_reservations")
}

model OrderItem {
  id        String   @id @default(uuid()) @db.Uuid
  orderId   String   @map("order_id") @db.Uuid
  productId String?  @map("product_id") @db.Uuid
  quantity  Int
  doseQty   Decimal? @map("dose_qty") @db.Decimal(10, 2)
  doseUnit  String?  @map("dose_unit") @db.VarChar(50)

  order   Order    @relation(fields: [orderId], references: [id], onDelete: Cascade)
  product Product? @relation(fields: [productId], references: [id], onDelete: SetNull)

  @@map("order_items")
}

model UiText {
  key   String @id @db.VarChar(100)
  value String @db.Text

  @@map("ui_texts")
}

model ScientificTerm {
  key             String  @id @db.VarChar(100)
  term            String  @db.VarChar(150)
  definition      String  @db.Text
  wikiId          String  @map("wiki_id") @db.VarChar(50)
  metaTitle       String? @map("meta_title") @db.VarChar(200)
  metaDescription String? @map("meta_description") @db.Text
  keywords        String? @db.Text

  @@map("scientific_terms")
}

model HeroBanner {
  id         String   @id @default(uuid()) @db.Uuid
  title      String   @db.VarChar(200)
  subtitle   String?  @db.Text
  imageUrl   String   @map("image_url") @db.Text
  buttonText String?  @map("button_text") @db.VarChar(100)
  buttonLink String?  @map("button_link") @db.Text
  isActive   Boolean  @default(true) @map("is_active")
  order      Int      @default(0)
  createdAt  DateTime @default(now()) @map("created_at") @db.Timestamptz()

  @@map("hero_banners")
}

model VetTestimonial {
  id         String   @id @default(uuid()) @db.Uuid
  vetName    String   @map("vet_name") @db.VarChar(150)
  clinicName String?  @map("clinic_name") @db.VarChar(150)
  imageUrl   String?  @map("image_url") @db.Text
  quote      String   @db.Text
  rating     Int      @default(5)
  isActive   Boolean  @default(true) @map("is_active")
  order      Int      @default(0)
  createdAt  DateTime @default(now()) @map("created_at") @db.Timestamptz()

  @@map("vet_testimonials")
}

model SmartAdvisorRule {
  id                 String   @id @default(uuid()) @db.Uuid
  condition          String   @db.VarChar(200)
  targetPetType      String?  @map("target_pet_type") @db.VarChar(50)
  recommendedProduct String   @map("recommended_product_id") @db.Uuid
  reason             String   @db.Text
  createdAt          DateTime @default(now()) @map("created_at") @db.Timestamptz()

  product Product @relation(fields: [recommendedProduct], references: [id], onDelete: Cascade)

  @@map("smart_advisor_rules")
}

model Video {
  id          String   @id @default(uuid()) @db.Uuid
  title       String   @db.VarChar(200)
  doctor      String   @db.VarChar(150)
  duration    String   @default("02:00") @db.VarChar(20)
  thumbnail   String?  @db.Text
  videoUrl    String   @map("video_url") @db.Text
  description String?  @db.Text
  viewsCount  Int      @default(0) @map("views_count")
  isFeatured  Boolean  @default(false) @map("is_featured")
  createdAt   DateTime @default(now()) @map("created_at") @db.Timestamptz()
  updatedAt   DateTime @updatedAt @map("updated_at") @db.Timestamptz()

  @@map("videos")
}

model ContactSubmission {
  id         String   @id @default(uuid()) @db.Uuid
  name       String   @db.VarChar(100)
  phone      String   @db.VarChar(20)
  email      String?  @db.VarChar(150)
  subject    String?  @db.VarChar(200)
  message    String   @db.Text
  status     String   @default("PENDING") @db.VarChar(20) // PENDING, IN_PROGRESS, RESOLVED
  adminNotes String?  @map("admin_notes") @db.Text
  createdAt  DateTime @default(now()) @map("created_at") @db.Timestamptz()

  @@map("contact_submissions")
}

model ContactInfo {
  id        String   @id @default(uuid()) @db.Uuid
  key       String   @unique @db.VarChar(100)
  title     String   @db.VarChar(200)
  value     String   @db.Text
  icon      String?  @db.VarChar(100)
  order     Int      @default(0)
  updatedAt DateTime @default(now()) @updatedAt @map("updated_at") @db.Timestamptz()

  @@map("contact_info")
}

model Banner {
  id        String   @id @default(uuid()) @db.Uuid
  title     String   @db.VarChar(200)
  subtitle  String?  @db.Text
  imageUrl  String   @map("image_url") @db.Text
  linkUrl   String?  @map("link_url") @db.Text
  position  String   @default("home_hero") @db.VarChar(50)
  isActive  Boolean  @default(true) @map("is_active")
  order     Int      @default(0)
  createdAt DateTime @default(now()) @map("created_at") @db.Timestamptz()
  updatedAt DateTime @updatedAt @map("updated_at") @db.Timestamptz()

  @@map("banners")
}

model Testimonial {
  id         String   @id @default(uuid()) @db.Uuid
  authorName String   @map("author_name") @db.VarChar(150)
  roleTitle  String?  @map("role_title") @db.VarChar(150)
  avatarUrl  String?  @map("avatar_url") @db.Text
  content    String   @db.Text
  rating     Int      @default(5)
  isFeatured Boolean  @default(false) @map("is_featured")
  isActive   Boolean  @default(true) @map("is_active")
  order      Int      @default(0)
  createdAt  DateTime @default(now()) @map("created_at") @db.Timestamptz()
  updatedAt  DateTime @updatedAt @map("updated_at") @db.Timestamptz()

  @@map("testimonials")
}

model Ingredient {
  id             String   @id @default(uuid()) @db.Uuid
  nameFa         String   @map("name_fa") @db.VarChar(150)
  nameEn         String   @map("name_en") @db.VarChar(150)
  slug           String   @unique @db.VarChar(150)
  description    String?  @db.Text
  scientificName String?  @map("scientific_name") @db.VarChar(200)
  imageUrl       String?  @map("image_url") @db.Text
  benefits       String[] @default([])
  createdAt      DateTime @default(now()) @map("created_at") @db.Timestamptz()
  updatedAt      DateTime @updatedAt @map("updated_at") @db.Timestamptz()

  @@map("ingredients")
}

model Prescription {
  id         String   @id @default(uuid()) @db.Uuid
  userId     String?  @map("user_id") @db.Uuid
  petId      String?  @map("pet_id") @db.Uuid
  fileUrl    String   @map("file_url") @db.Text
  status     String   @default("PENDING") @db.VarChar(30)
  notes      String?  @db.Text
  adminNotes String?  @map("admin_notes") @db.Text
  createdAt  DateTime @default(now()) @map("created_at") @db.Timestamptz()
  updatedAt  DateTime @updatedAt @map("updated_at") @db.Timestamptz()

  user User? @relation(fields: [userId], references: [id], onDelete: Cascade)
  pet  Pet?  @relation(fields: [petId], references: [id], onDelete: SetNull)

  @@index([userId])
  @@map("prescriptions")
}

model B2BInquiry {
  id              String   @id @default(uuid()) @db.Uuid
  companyName     String   @map("company_name") @db.VarChar(200)
  contactName     String   @map("contact_name") @db.VarChar(150)
  email           String   @db.VarChar(150)
  phone           String   @db.VarChar(20)
  businessType    String   @map("business_type") @db.VarChar(50)
  estimatedVolume String?  @map("estimated_volume") @db.VarChar(100)
  message         String   @db.Text
  status          String   @default("PENDING") @db.VarChar(30)
  adminNotes      String?  @map("admin_notes") @db.Text
  createdAt       DateTime @default(now()) @map("created_at") @db.Timestamptz()
  updatedAt       DateTime @updatedAt @map("updated_at") @db.Timestamptz()

  @@map("b2b_inquiries")
}

model PartnerAccount {
  id           String   @id @default(uuid()) @db.Uuid
  userId       String   @unique @map("user_id") @db.Uuid
  companyName  String   @map("company_name") @db.VarChar(200)
  taxId        String?  @map("tax_id") @db.VarChar(50)
  creditLimit  Decimal  @default(0.00) @map("credit_limit") @db.Decimal(15, 2)
  discountTier String   @default("STANDARD") @map("discount_tier") @db.VarChar(30)
  status       String   @default("ACTIVE") @db.VarChar(30)
  createdAt    DateTime @default(now()) @map("created_at") @db.Timestamptz()
  updatedAt    DateTime @updatedAt @map("updated_at") @db.Timestamptz()

  user User @relation(fields: [userId], references: [id], onDelete: Cascade)

  @@map("partner_accounts")
}

model Setting {
  id        String   @id @default(uuid()) @db.Uuid
  category  String   @db.VarChar(50)
  key       String   @unique @db.VarChar(100)
  value     Json
  createdAt DateTime @default(now()) @map("created_at") @db.Timestamptz()
  updatedAt DateTime @updatedAt @map("updated_at") @db.Timestamptz()

  @@index([category])
  @@map("settings")
}

model SmsLog {
  id           String   @id @default(uuid()) @db.Uuid
  receptor     String   @db.VarChar(20)
  type         String   @db.VarChar(50) // OTP, ORDER_CONFIRMATION, SHIPPING_TRACKING, B2B_NOTIFICATION, PET_CARE_REMINDER, TEST, GENERIC
  patternId    Int?     @map("pattern_id")
  args         String[] @default([])
  messageText  String?  @map("message_text") @db.Text
  status       String   @db.VarChar(20) // SUCCESS, FAILED, DISABLED
  recId        String?  @map("rec_id") @db.VarChar(50)
  errorMessage String?  @map("error_message") @db.Text
  createdAt    DateTime @default(now()) @map("created_at") @db.Timestamptz()

  @@index([receptor])
  @@index([type])
  @@index([status])
  @@index([createdAt])
  @@map("sms_logs")
}

model Ticket {
  id           String          @id @default(uuid()) @db.Uuid
  ticketNumber String          @unique @map("ticket_number") @db.VarChar(50)
  userId       String          @map("user_id") @db.Uuid
  petId        String?         @map("pet_id") @db.Uuid
  subject      String          @db.VarChar(255)
  category     String          @default("VET_CONSULTATION") @db.VarChar(50) // VET_CONSULTATION, ORDER_SUPPORT, PRODUCT_INQUIRY, GENERAL
  priority     String          @default("MEDIUM") @db.VarChar(20) // LOW, MEDIUM, HIGH, URGENT
  status       String          @default("OPEN") @db.VarChar(30) // OPEN, ANSWERED, IN_PROGRESS, CLOSED
  createdAt    DateTime        @default(now()) @map("created_at") @db.Timestamptz()
  updatedAt    DateTime        @default(now()) @updatedAt @map("updated_at") @db.Timestamptz()

  user     User            @relation(fields: [userId], references: [id], onDelete: Cascade)
  pet      Pet?            @relation(fields: [petId], references: [id], onDelete: SetNull)
  messages TicketMessage[]

  @@index([userId])
  @@index([status])
  @@index([category])
  @@index([createdAt])
  @@map("tickets")
}

model TicketMessage {
  id         String   @id @default(uuid()) @db.Uuid
  ticketId   String   @map("ticket_id") @db.Uuid
  senderId   String?  @map("sender_id") @db.Uuid
  senderRole String   @default("USER") @map("sender_role") @db.VarChar(30) // USER, ADMIN, VET_DOCTOR
  senderName String   @map("sender_name") @db.VarChar(100)
  message    String   @db.Text
  attachment String?  @db.Text
  createdAt  DateTime @default(now()) @map("created_at") @db.Timestamptz()

  ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)

  @@index([ticketId])
  @@index([createdAt])
  @@map("ticket_messages")
}

model ProductReview {
  id         String   @id @default(uuid()) @db.Uuid
  productId  String   @map("product_id") @db.Uuid
  userId     String?  @map("user_id") @db.Uuid
  userName   String   @map("user_name") @db.VarChar(100)
  userPhone  String?  @map("user_phone") @db.VarChar(20)
  rating     Int      @default(5)
  comment    String   @db.Text
  status     String   @default("PENDING") @db.VarChar(20) // PENDING, APPROVED, REJECTED
  adminReply String?  @map("admin_reply") @db.Text
  createdAt  DateTime @default(now()) @map("created_at") @db.Timestamptz()
  updatedAt  DateTime @default(now()) @updatedAt @map("updated_at") @db.Timestamptz()

  product Product @relation(fields: [productId], references: [id], onDelete: Cascade)
  user    User?   @relation(fields: [userId], references: [id], onDelete: SetNull)

  @@index([productId])
  @@index([status])
  @@index([createdAt])
  @@map("product_reviews")
}