import api from './api';

export interface TicketMessage {
  id: string;
  ticketId: string;
  senderId?: string;
  senderRole: 'USER' | 'ADMIN' | 'VET_DOCTOR';
  senderName: string;
  message: string;
  attachment?: string;
  createdAt: string;
}

export interface Ticket {
  id: string;
  ticketNumber: string;
  userId: string;
  petId?: string;
  subject: string;
  category: 'VET_CONSULTATION' | 'ORDER_SUPPORT' | 'PRODUCT_INQUIRY' | 'GENERAL';
  priority: 'LOW' | 'MEDIUM' | 'HIGH' | 'URGENT';
  status: 'OPEN' | 'ANSWERED' | 'IN_PROGRESS' | 'CLOSED';
  createdAt: string;
  updatedAt: string;
  pet?: {
    id: string;
    name: string;
    type: string;
    breed: string;
  };
  messages: TicketMessage[];
}

export interface CreateTicketPayload {
  subject: string;
  message: string;
  category?: string;
  priority?: string;
  petId?: string;
  attachment?: string;
}

export const ticketService = {
  async getMyTickets(): Promise<Ticket[]> {
    const res = await api.get('/tickets/my-tickets');
    return res.data?.data || [];
  },

  async getTicketDetails(id: string): Promise<Ticket> {
    const res = await api.get(`/tickets/${id}`);
    return res.data?.data;
  },

  async createTicket(payload: CreateTicketPayload): Promise<Ticket> {
    const res = await api.post('/tickets', payload);
    return res.data?.data;
  },

  async replyTicket(ticketId: string, message: string, attachment?: string): Promise<TicketMessage> {
    const res = await api.post(`/tickets/${ticketId}/messages`, { message, attachment });
    return res.data?.data;
  }
};